These terms and conditions are valid as of 1st Sept 2025. Pineapple Passion reserve the right to update them at any point.

Product Details

We reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed in our online shop. All prices and offers shown on this site are subject to stock availability. Every effort is made to ensure accurate information and descriptions. However, we will not be held responsible for errors or omissions displayed on this website. All colours of products shown on this website are intended for use as a guide and are not guaranteed to be accurate, as we have no control as to how they will display on your computer.

Purchasing an Item

Once you’ve selected the item you wish to purchase just click on the ‘add to cart’ button. When you’ve selected everything you need click on ‘checkout’ and follow the links which take you through the checkout and our online payment process.

We use PayPal to process our payments.  Even if you do not have a PayPal account you can select the option to input credit card details manually.

Shipping And Handling UK

All orders are subject to a delivery charge (Flat rate £4.50)

Shipping And Handling Rest of world

We only ship within the UK at present

Delivery Schedule

Providing the items ordered are in stock, we will normally dispatch within 3-5 working days. Please bear in mind that Pineapple Passion does not post at weekends.

Any custom order will be made within 2 weeks and shipped following this period of time. If you require an item sooner, please contact us to confirm a speedier production before ordering.

Back Orders

Back orders are unavilable

Tax Charges

Prices shown in our online shop include VAT at the appropriate rate.

Privacy Policy

Please refer to our separate statement on this website.

Returns Policy

Handmade and customised products are not eligible for a refund unless there is a mistake or fault with your item.

If for any reason you are not satisfied with a product purchased via our online shop, you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom. The following terms and conditions will apply:

You must inform us of any intention to return the item/items within 7 days of receipt of the goods either by phone or email. Where an item has arrived damaged in transit, you must inform us about this within 24 hours from receipt of the goods. Pineapple Passion will advise you with regards to the method of return of the goods. Pineapple Passion will pay the return carriage cost if the item was found to be faulty, transit damaged or if the item was sent by us in error.

With the exception of items that were delivered and found to be damaged or faulty, you will pay the return carriage cost if the item was ordered in error, or if you simply do not want the goods. Under such circumstances, where valuable items are being returned it is advisable that you should select insured shipping, as Pineapple Passion will not be held responsible for any loss or damage to goods returned for refund. Refunds will only be issued upon safe receipt of the goods being returned.

With the exception of items that were delivered and found to be damaged or faulty,
goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition. Software, Memory Cards, Design CDs must be unopened and any security seals and / or shrink-wrap must be intact.

Where payment has been made by credit / debit card, monies refunded can only be applied to the card which the customer used to make the original purchase.
For security purposes, we may need to contact you to verify details. Under normal circumstances refunds will be credited to customers within 3-5 business days of returned items being safely received back at Pineapple Passion.

Pineapple Passion will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to you to check that all goods being returned are complete before being parcelled up and returned. Please ensure that you carefully pack any items being returned to us. As the sender, the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.

Handmade product copyright

We design and make many of our products to order. These designs remain our copyright. Please do not copy our designs.

Personal details

Card details and payment information are not stored.  Any customer details added at the point of checkout such as name, address, email or telephone number will be stored, but we will not contact you unless it is in relation to your order.