Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
Customisation/Handmade items
Please note that many of our items are handmade to order or customised to order. Please ensure you have chosen the correct colours and customisation as changes cannot be made after you checkout. We will not be able to exchange or return any handmade or customised item unless we have made an error in creating your order or the item is faulty.
I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimise errors. It is advisable to check your order before placing it.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
There is a missing item in my order, what should I do?
We apologise for sending you an incomplete order. Please contact our Customer Care Team at hello@pineapplepassion.co.uk and we will get back to you as soon as we can.
I’ve received a defective item, what should I do?
We apologise if you had received a defective item from us. Please contact our Customer Care Team at hello@pineapplepassion.co.uk with a snapshot of the product and we will get back to you as soon as we can. Please note if your item has become damaged due to wear and tear or not following the care instructions we will be unable to offer a refund. i.e. You have put a t-shirt in the tumble dryer when it specifically stated not to, or you have added a homeware item to the dishwasher when it is not dishwasher safe
I’ve received an incorrect item, what should I do?
We apologise for sending you the wrong item. Please contact our Customer Care Team at hello@pineapplepassion.co.uk and we will get back to you as soon as we can.
I’ve purchased the wrong size or color
We do not provide exchanges for size or color.
I have not received my parcel, what should I do?
Please contact our Customer Care Team at hello@pineapplepassion.co.uk and we will get back to you as soon as we can.
How can I collaborate with you
We love to work with fellow spicy lifestylers, please email us at hello@pineapplepassion.co.uk and we will get back to you as soon as we can.